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Terms & Conditions

The Terms and Conditions here serve as the basis of the contractual relationship between AlpineBirding and its consumers. Once you choose the services of AlpineBirding, we presume that you have read the items of the Terms and Conditions, and have accepted them. The Terms and Conditions consist of the following sections:
I.   Quote and Itinerary
II.  Reservations
III.  Cancellation Policy
IV.  Insurance
V.  Passport & Visas
VI.  Health Requirements
VII. Tipping Policy

I. Quote and Itinerary
The trip itinerary and costs are made by the AlpineBirding team for clients at the time of inquiry to the best of their knowledge. They are not guaranteed until AlpineBirding team gets the full confirmation from the client-side. Though AlpineBirding team makes every effort to provide accurate information in our itinerary, changes to our trips can and do occur. This may be due to our effort to improve our trip or some unpredictable factors such as changes in train/flight schedules or government policies. Under such cases, AlpineBirding will do all we can to keep you informed of any changes, but cannot be legally responsible for any changes made to the confirmed itineraries because of unpredictable reasons.  AlpineBirding reserves the right to adjust the trip price based on the exchange rate before the final confirmation without prior notice.

II. Reservations
To make a reservation, a deposit required,unless the amount is specified in a certain trip, either paid by wire or sent by regular mail. Complete payment is required 30 days prior to departure. For trips booked less than 30 days before departure, complete payment is required immediately. Tour prices are made on the basis of per person and double occupancy. If a customer fails to make full payment of the trip as stated above, AlpineBirding reserves the right to cancel the tour and retain the deposit.
Once a tour was confirmed, you need to send us your passport number and full name as shown in passport for flight reservation.

III.  Cancellation Policy
We understand how disappointing it is for our clients when they are forced to cancel their trip, in which they have invested lots of time and energy to plan with us and have been dreaming to participate. We hope you can understand that we also have input lots of time and energy to plan the trip prior to departure and continuously send non-refundable payments to different parties involved such as hotels. Therefore we have no other choice but strictly adhere to our Cancellation & Refund Policy for all travelers. Please note that AlpineBirding may exempt part or full amount of penalty required by their cancellation policy based on their judgment of the situation.
Detailed items of the cancellation policies of each certain trip are stated in the trip contract.
All cancellations must be sent to us in writing form.
No refund will be made to anyone who voluntarily leaves a trip for any reason after the trip has begun.
AlpineBirding reserves the right to cancel any trip departure before it is guaranteed to run. Once the full payment for a trip has been made, the trip will be guaranteed to run unless minimum number stated otherwise.
AlpineBirding reserves the right to cancel any trip prior to departure due to reasons outside its control such as natural disasters or political instability.

IV.   Insurance
Please note that AlpineBirding only buys basic Chinese domestic insurance for every client who takes AlpineBirding trip, if you want to cover more, please buy extra insurance services as judged necessary by yourself such as an International SOS Service Plan, which provides for emergency evacuation to the nearest medical facility of international standards.

V. Passport and Visa
It is required by Chinese law that foreigners who visit China need a visa and a passport with at least six months' validity. In times of need, AlpineBirding will provide relative document needed for your visa application or assist you in your visa extension. However AlpineBirding will not be responsible for any losses if you are a refused entry to China because you lack the correct visa documentation. In the case that an application is rejected by government agencies, AlpineBirding reserves the right to cancel the trip or change the travel plan.

VI. Health Requirements
AlpineBirding offers different types of panda trips featuring different levels of difficulties and strength requirements. Some of our panda trips require good physical conditions for long time driving, hiking in panda habitats or visiting high-elevation areas while some trips are only in or near big cities and require much less physical strength. Travelers have the responsibility to select a panda trip appropriate to their abilities and interests. Trip participant must realize the potential risks which are unpredictable and beyond the control of AlpineBirding and make preparation for that. Travelers are responsible for preparing for the trip by studying the itinerary and pre-departure information packets sent by AlpineBirding, and for bringing the appropriate clothing and equipment as advised therein. We are also happy to discuss the trip with you.

VII. Tipping to serving the crew
Gratuities are given to show your appreciation toward the service crew including our guides, staff and drivers for their hard work throughout the trip. They are all paid salaries for their work and will go out of their way to make your trip special and do not perform their jobs just for money. So gratuities should reflect your satisfaction with their level of service.
 
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